1. Does my dog or cat have to be up to date on his vaccinations?  

Yes, you will need to provide a copy of your pet's rabies and distemper vaccinations, along with your veterinarian's name and phone number.  This is protection for your pet.

2.  How often should I get my pet groomed?  

On the average, dogs should be groomed every four to six weeks, cats every 6 to 8 weeks.  Of course, this deplends on the owner's ability to do daily brush outs.  It also deplends on your pet's breed, coat and how often your dog/cat is outside.  You may want your dog to be groomed on a tighter schedule to keelp their cuts crisp.  Since I only have one mobile van, you should try to "lock in" a recurring appointment to prevent an appointment not being available by enrolling in our free Preferred Client's Program.  

3. Does frequent bathing harm my pet's coat?

No, veterinarians will encourage you to have your pet groomed on a regular basis.  I use high quality shampoos and conditioners to help relieve dry, itchy skin.  I use a variety of shampoos such as medicated, tearless, soothing oatmeal, relaxing lavender, tropical scents, Hypo"Aloe"Genic, just to name a few.  

4.  My dog/cat sheds all the time, any help for that?

Yes, I  can de-shed the coat during and after bathing which reduces shedding.

5.  My dog/cat is really, really matted, what can you do for him?

I offer a realxing, pain free grooming experience for your pet.  If your pet is severely matted, I would offer to shave down the coat using my longest length blade that will penetrate the mats.  If this is not acceptable to you, you might want to comb out the mats with particular attention to the stomach, underarms, and behind the ears before I arrive.  Just remember, it is more humane to cut down the coat and start all over again than to de-mat a heavily matted coat. Also, decreasing the time between appointments and/or settling for a different coat style could be discussed at this time.  

6.  My dog/cat has fleas.  How do I get rid of them?

For flea removal we recommend a two step process.  First, we bathe the pet using environmentally friendly flea based natural shampoo which will eradicate the fleas presently on the pet and help soothe skin irritaitons caused by the flea bites. Secondly, we recommend monthly flea preventative treatment such as Nextguard, Advantix, Confortis, Frontline, etc.  There are many good products available.  Please check with your vet for a recommendation.  

7.  My dog is scared of water and hates being groomed.

We can help.  As groomers, we are used to handling reluctant dogs that don't want to be bathed or groomed.  We use lots of pampering, TLC, and the occasional doggie treat.

8.  What type of products will you use on my pet?

In an attempt to give our clients the best service, we use only premium shampoos and conditioners that are designed specifically for pets.  However, if you prefer that we use your pet shampoo, just provide us with it.  Some of the different shampoos I use are:  Flea and Tick, Relaxing Lavender, Tearless, Berry, Coconut Oatmeal, Medicated, Griminator, and Hypo"Aloe"Genic to name a few.  

9.  Do I have to be home for you to groom my pet?

For the first or second time, yes.  When both your pet and I feel comfortable with each other, we can make arrangments for grooming to be done without your presence.  

10.  Can you come to my office to groom my pet?

Yes, mobile grooming can be done anywhere there is a legal parking space!

11.  What if the client needs to cancel their pet's appointment?

No problem, as long as you notify us 24 hours in advance of your appointment so that I can try to fill this time slot with another client's pet.  It it is less than 24 hours, please call me on my cell phone (772-342-8196) thus saving me from driving to your residence.  If you do not call to cancel your appointment, a $35.00 fee will be assessed, which must be paid prior to your next appointment.  

12.  What type of payments do you accept?

We accept cash, checks, and credit cards (Master card, Visa, American Express, and Discover).  All grooming fees must be paid at the time of service.  

13.  Is mobile grooming more expensive than shop grooming?

Yes, usually around $20-$25.00 more per pet.  For that extra money, you get the convenience of not making 2 trips to your local grooming shop and having to wait approximately 4 hours in between drop-off and pick-up time.  Your pet will also benefit from a less stressful environment with no barking dogs, no cages, and no wait time, with only us grooming your pet each and every time.  

14.  Do you need to plug into my electric outlet or use my water?

No, our van is a completely self-contained unit.  I have both warm fresh water and grey water tanks on board.  I will never empty my grey water on your property.  I have a generator that provides for all of my electrical needs.  The unit is always climate controlled.  

15.  Do you have evening or weekend appointments?  What about an emergency appointment?

We can schedule off-hour appointments if the situation requires it.  There is an extra charge for this accommodation.  

16.  How do I schedule an appointment?

Generally, I will not answer my phone during a grooming appointment.  However, you can leave me the following information and I will get back with you ASAP between appointments (time permitting) or at the end of my work day.  

Please leave your name & address with zip code

Your dog or cat's breed and age

The last time he was professionally groomed

Special attention needs, ie:  disabled, senior or aggressive tendencies

What type of grooming schedule you would like to be on.

Type of groom/haircut, or just a luxury bath, etc.